Refund policy

At Dove Embroidery, every item is handmade and made to order with care. Because our products are custom and personalized, we are unable to accept returns or exchanges due to a change of mind or incorrect size selection.

Custom & Personalized Orders All custom and personalized items are final sale. Please double-check your customization details (thread color, names, text, design placement, etc.) before placing your order, as we begin production based on the information provided.

Defects & Errors If your item arrives with a defect or we made an error based on the details you provided, we will make it right. Please contact us within 7 days of delivery with a photo of the issue and your order number, and we will offer a replacement or store credit.

Lost or Damaged in Shipping If your order is lost or arrives damaged in transit, please reach out and we will work with you to resolve the issue promptly.

Contact Us For any questions or concerns, please contact us at orders.doveembroidery@gmail.com before placing your order — we're happy to help!